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Select "My Deposits" from the drop down list and then select the period that you wish to view. Then press on 'Show History' and the information that you require will appear.
If it is your first time depositing with the card your bank may be applying restrictions to it or the details may have been entered incorrectly.
Please contact our support team through live chat so that one of our agents can assist you with the deposit. We also offer alternative safe deposit methods.
All deposit methods can be viewed by clicking on the "Cashier" tab in the lobby. It may take up to 5 days for our processor to receive the funds.
Immediately upon confirmation from our processor, we will update your account balance and we will notify you by e mail that your playing balance has been updated with the deposited funds.
If after 10 business days from making the wire transfer, you still have not received the funds in your Lanadas account, please contact our customer support team for further assistance.
Kindly make sure you prepare all relevant details of the deposit made Date of transaction, amount, currency, transaction reference number from bank.
Extra security checks and communication between banks can sometimes mean that the deposit is not reflected into your playing balance immediately.
If the funds have already been taken from your bank account, the deposit should be credited to your balance with us shortly.
If our bank does not receive confirmation within 7 working days, the deposit will be declined and the payment will be returned to your bank account.
Cashing out How do I Cash Out winnings? When you want to make a Cashout, simply: Click on 'Cashier' in the lobby. Choose the 'Cashout' option.
Choose your preferred Cashout method — and fill out the short form. Click on 'Cashout' and your request will be sent to be processed.
You will then be refunded in accordance with your selected Cashout method. Multiple Cashout requests made within a 24hr period, and using the same payment method may be combined into one payment.
You can track your Cashout request visiting the 'My Account' section within the lobby. Please note that Cashout time differs between payment methods.
Your personal details should be correctly given in order to receive your money within the above allocated times. Why not check out our Cashout processing times before selecting your payment method.
Cash out requests are processed within 48 hours from the date of request. During this time you may cancel your Cash out request from within the 'Awaiting Process' box in the Cashier and return it to your balance.
Simply: Within the Cashier, click on the "Pending Cash out" button on your left. Select the transaction you wish to cancel and click on the "Transfer Money Back to Your Account" button located at the bottom.
The funds will now be transferred back into your Lanadas account. After 48 hours from the date of request, the status of your Cash out request will change to 'Processing' and you will no longer be able to cancel it.
You will be notified by email when your Cash out request is delivered and the money is sent to you according to the method you chose.
Every time I want to Cash out I have to send documents? In short NO — We will only request that you send your documentation once. It will then be saved to your account and future Cash out requests will not incur any delays provided the same payment method is used.
However, additional documentation may be requested in cases where a different payment has been used. How can I send documents?
We offer 2 easy ways for you to send us your documents: EMAIL - You may scan and email the copy of the documents to us. You can also take a photo of the documentation using a digital camera.
We would advise saving the image as a. POST - You may send copies of your original documents by post to the following address: , High street, Sliema SLM , Malta Furthermore, once we have this information saved in your file, any future cash out request should be processed and approved with no delay.
Upload up to 6 files in a single submission and up to 10 files in a single web session. Maximum upload size is 6MB per file. Once a file is successfully submitted, it cannot be deleted via the website.
If you need assistance, you can contact the support center. Mobile devices running iOS 7 and up and Android 4. Only the first page of TIFF files will be saved.
Press on the Help button? This will give you detailed instructions and explanations on how to play the game the Prize amounts and Odds.
If you are unable to enter your Lanadas. This information is private and secure, please ensure that you are the only person who has access to these details.
Log into the site with your existing Username and Password. Click on the 'Menu' and then on the 'My Account'. The best way to check the card you just played is by reviewing the card "games history".
This is located in the History section in your account. If you still feel there is a discrepancy after reviewing your history, please send a Screen shot of the card you played or the card game number to Contact us Including a short description of the issue you believe you experienced and the time and date which you played the card will assist us in resolving the issue.
And an account manager will contact you with a resolution or explanation of what has happened. In order to send a screen shot, please follow these steps: Make sure the screen you need to copy is the open window.
Press the "PrtScn" key located on the top right corner of your keyboard. Compose a new email message from your email provider in hotmail or yahoo for example.
Send the email to How to Enable Cookies? Cookies are pieces of information that websites store on your computer.
Cookies allow websites to recognize your computer the next time you visit, and to remember your preferences. Some websites may not function correctly if you disable cookies.
In order to play on our website, you are required to enable all cookies in your web browser, including third party cookies. Reward Points are another way for Lanadas to reward our loyal players.
All Real Money players are automatically registered to earn Reward Points upon making their first deposit into their Real Money account.
Earning Reward Points does not cost players any extra money. Earning Reward Points is mandatory, but redemption is optional.
Reward Points are awarded automatically, based on Real Money wagers and recent player activity.
Reward Points may be awarded for special promotions or as gifts from Lanadas. Reward Points cannot be earned through practice mode play.
Once players have accumulated the minimum number of Points, they can redeem these for Bonus Money. Bonus Money redemption is done from the cashier section of the Lanadas site.
Promotional Points awarded as prizes cannot be exchanged for an alternative cash value. Redeemed Reward Points can then be cashed out, providing standard cashout criteria are met.
Redeemed Points will be subject to standard bonus wagering requirements. See Bonus Policy for more details. Once players reach a certain number of Total Reward Points, their accounts will be automatically upgraded to the next Reward Level.
Each new Reward Level will provide enhanced redemption rates for Reward Points. Total Reward Points are awarded at the same time and rate as Reward Points.
Total Reward Points cannot be redeemed for cash. Total Reward Points are based on lifetime activity and do not expire. Any Reward Points that were not redeemed within a 3 month period will expire from your Points Balance.
If a player chooses to close their Lanadas account, they will forfeit their Reward Level and lose all Reward Points associated with that account.
Reward Points and Reward Levels cannot be transferred to another account. In the event of account closure by Lanadas for any reason, Reward Levels and Reward Points will be forfeited.
Reward Points on mobile games It is possible to earn Reward Points on the Mobile platform as well as through web games on Lanadas.
Lanadas Mobile Players earn points in exactly the same way. General Information Where can I find Lanadas terms and conditions? All Practice accounts have a limit of games to play with.
You may switch back to Practice Mode at any time and play any remaining games you have available. Regulatory requirements in some countries do not permit the citizens of these countries to play with real money.
We are able to offer those of you who cannot join us with a Real money account a Practice account to enjoy our site with. Legislation may change periodically in relation to your country of residence.
Should you no longer wish to receive marketing materials or bonus offers from Lanadas. All of our emails also contain an Unsubscribe link for your convenience How can I close my player's account?
Should you wish to close your account with us, We would be sorry to see you leave our site, and urge you to allow us to assist you in resolving any issue you may have.
Please contact our Support centre for a fast resolution. However, if you feel that you need to close your account, you are kindly requested to contact us.
We would appreciate your feedback regarding the reason you wish to close your account, and what you feel we can improve on our site. Dette er din garanti for en fair, sikker og reguleret kasinooplevelse.
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